Sincerita KEYCRM-API

Messaging control panel

Internal tool of the Sincerita yarn shop. The shop's team connects the shop's own Facebook Page and Instagram professional account, reads and answers customer messages, reads comments under posts, and checks what our webhook receives. The same webhook events go to our CRM (KeyCRM), where managers process orders.

1 Log in with Facebook Facebook Login for Business

Opens Meta's login dialog. There you choose the shop's Page and allow the access listed in each step below.

2 Choose a Page pages_show_list

The Pages you manage. Select the Page whose messages and comments this panel works with.

3 Webhooks pages_manage_metadata

Subscribes the Page to our app's webhook, so our server receives new messages and comments in real time.

4 Messenger inbox pages_messaging

Conversations of the Page. Pick one, type a reply and press Send — the Page answers the customer in Messenger.

Select a conversation
No conversation selected

5 Page posts pages_read_engagement

Latest posts of the Page. Comments customers leave under a post reach our server through the webhook (feed) and are shown under that post, so the team sees which post a question is about.

6 Received by our webhook

Messages and comments our server received from this Page through the webhook (updates every 5 seconds).